Colour Match
Can't decide? Don't worry our team is here to help.
Deep Cleanse - is a professional clarifying shampoo designed to reset the scalp and hair while maintaining essential hydration. It is Vegan Friendly • Cruelty Free • Sulphate Free
Formulated to remove product build-up, excess oils, and environmental residue, it purifies
without over-stripping the hair fibre. Ideal for extension wearers, the moisture-balanced formula restores lightness, enhances shine, and improves manageability while supporting scalp hygiene.
Used weekly, it optimises product performance and helps maintain the longevity and finish of Remy hair.
Key Benefits:
• Clarifies without dehydration
• Removes build-up and residue
• Restores shine and movement
• Supports scalp health
• Extension-safe cleansing
• Improves manageability
We aim to dispatch all orders promptly to ensure a smooth and reliable delivery experience.
Pre-order notice:
All hair extensions are currently available on a pre-order basis to ensure the highest quality selection and preparation for every order.
Please allow approximately 7–10 working days for dispatch and delivery.
Each order is carefully prepared, quality checked, and packaged to our standards before leaving us. We’ll keep you updated every step of the way.
Processing Times
Orders are typically processed within 1–3 working days. During peak periods or collection launches, processing times may be slightly extended.
Delivery
Shipping options and estimated delivery timeframes are calculated at checkout based on your location and selected service.
Once your order has been dispatched, tracking details will be sent via email so you can follow your delivery.
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Returns & Exchanges
Due to hygiene regulations and the professional nature of our products, we operate a strict returns policy on all hair extensions.
We can only accept returns if:
* The hygiene seal / security tag remains fully intact
* The hair has not been removed from its original packaging
* The product has not been worn, installed, cut, coloured, washed, or altered in any way
For hygiene reasons, we cannot accept returns on any hair where the seal has been broken or removed. This policy is non-negotiable.
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Faults or Order Issues
If you believe you have received a faulty item or incorrect order, please contact us within 48 hours of delivery with clear images so our team can review and resolve the issue promptly.
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Shade Support
If you are unsure on colour selection, we strongly recommend using our Colour Match Service prior to purchasing, as we cannot accept returns based on shade mismatch once the hygiene seal has been removed.
Can't decide? Don't worry our team is here to help.
Yes — our formulas are designed to be gentle on both natural hair and extensions, helping to maintain softness, shine, and long-term wear.
Yes — our haircare range is suitable for all Remalisse extension methods when used as directed.
We recommend washing your hair only when needed, usually every 7–10 days depending on your lifestyle, product build-up, and daily routine.
To help protect your extensions, avoid products that contain harsh sulphates, drying alcohols, or heavy ingredients that can cause build-up and affect longevity.
This includes products with excessive keratin or protein, as overuse can leave the hair feeling dry, stiff, or brittle over time.
Always choose extension-safe products that focus on hydration, softness, and long-term hair health.
Yes — always use a heat protectant before styling to help protect both your natural hair and extensions from heat damage.
Yes — our formulas are designed to help maintain softness, shine, and colour longevity without weighing the hair down.
This depends on how often you use them, but most products are designed to last several weeks with regular use.